“Professionalism is not about adherence to the policies of a bureaucracy. Professionalism is about having the integrity, honesty, and sincere regard for the personhood of the customer, in the context of always doing what is best for the business. Those two things do not need to be in conflict.”
– Eric Lippert, software expert, author.
Do you know your professional from your professional?
“Professionalism” is one of those words that is hard to define. People generally have different viewpoints on what characteristics constitute professionalism depending upon the experience or background the individual is from.
Some would argue that it is about the payment or conforming to arbitrary standards, others would still have the view point that it’s about certain attitudes, beliefs, and behaviours sometimes known collectively as “virtue” or “good character.” Attitudes and behaviors have two things in common. First, both are produced by our beliefs. Second, we have the power to choose our attitudes and behaviours.
There is no right or wrong answer as such in defining professionalism but what is clear is the outcome of the professionalism has on the other through reliance of that service.
There are a myriad of professional services out in the business world from lawyers, accountants, architects to surveyors, fit out experts, planners, each professional in their own profession being an expert in their field.
To the naked eye all professionals have the basic technical experience and understanding required to undertake the task at hand in a copious manner, but sadly this is not always the case
A client has the right to expect at the very least the technical astuteness of the service they have appointed no matter what professional service they are seeking.
So the question one asks is that if all professionals have to achieve a certain technical standard within their respective professions what differentiates one professional to another in the same field?
Some would say the schooling or educational background of the professional or how they were trained and by who?
This perhaps may assist in achieving the basic technical skills required to do the job but is a client likely to appoint a professional over another because he went to a better school than the other?
Perhaps so (in some circles) but the majority of the time a client is more concerned about their immediate concern and whether the person or company they have put their trust in can carry out the job.
Other clients who are wise to the ways of business would look at the experience of the individual or company or better still use a company recommended to them by someone that they trust.
Being a good professional does lead to trustful relationships with clients, to have a client take your advice and listen to your concerns can be quite an achievement, especially as a result of that advice the client has saved money (always a favourite)
At Devatas International we believe being professional is an attitude adjustment process that begins by understanding what it means to be a professional, creating a personal vision of professionalism, and aligning one’s values in accordance with that image.
Another way to say this is “change on the outside begins on the inside.” If you were to understand professionalism, then claim it as your set of personal values, where would you start to begin your professional tune-up? A good place is with the attitude called “respect” and a person must start by respecting himself.
At Devatas International we believe in using the right professional team crafted to your project requirements prevent wasted costs and minimise risks. We source the right professional companies and service providers from our pre-approved affiliate network to ensure our clients projects are always delivered by reliable, trustworthy professionals with the right skills, experience and attitude to work as a team to ensure your project is delivered to your brief.
If you like what you have read above and would like to find out more about our services, please contact us at email@example.com or telephone on 020 7199 4810